BoChu System BOCI Laser Cutting Head Maxphotonics Laser Generator New 3015 15000W CNC Fiber Laser Cutting Machine Sheet Metal

Product Description

Installation and Service

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7.1 Installation and Debugging

The company is responsible for guiding the installation and debugging of the product. Determine the specific installation location of the product and provide the product foundation map within 7 working days after the contract takes effect. Customers should prepare the product foundation according to the drawings to ensure requirements are met.

7.2 Product Acceptance

Acceptance criteria are based on the technical agreement in the contract. The product shelf life is calculated from the date of arrival for one year (consumable parts like collimating lens, focusing lens, protective lens, and cutting nozzle are not covered by the warranty).

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7.3 Training

Free technical training is provided. After installation and debugging, technical training will be provided to customer operators at the site until the operators learn it.

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7.4 After-sales Service

Door-to-door service and irregular return visits are provided. Response within 2 hours of receiving a repair notification, with arrival promised within 48 hours.

On-site Installation Note: If the buyer requires on-site installation, an engineer can be sent to the factory for approximately 7 days. The buyer is responsible for round-trip air tickets, visa fees, local accommodation, transportation, and an international service fee of US$100/day.

Frequently Asked Questions

How long is the product warranty?
The product has a one-year shelf life starting from the date of arrival. Please note that consumable parts like lenses and nozzles are not included.
Is technical training included?
Yes, we provide free technical training at the customer's site until the operators are fully proficient in using the equipment.
What is the response time for after-sales support?
We provide a response within 2 hours of receiving a repair notice and guarantee arrival at the site within 48 hours.
Can you send an engineer for on-site installation?
Yes, we can send an engineer to your location for commissioning and training. The process usually takes about 7 days.
What preparations are needed before installation?
Customers should prepare the product foundation according to the foundation map provided by our company within 7 days of contract effective date.
What costs are covered by the buyer for on-site services?
The buyer is responsible for air tickets, visa fees, local accommodation/transportation, and a daily service fee of US$100 per engineer.

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